Mcdonald’s outline | Management homework help

I already have a presentation
I need an oral presentation outline like format of Figure 12.3 (shows at below)
 
example:
Outline
I.Introduction
A.
B. 
C. 
Transaction: 
II.   Body
1）How many customers were served? 
 
2）How quickly customers received their food?
 
3）How many employees and supervisors were working?
 
4）What about the restaurant’s cleanliness?
 
5）How courteously costumers were treated?
 
6）What does the exterior and surrounding environment looks like? 
 
II.Conclusion:
a.Are the complaints justified?
 
b. Recommendations