Wk 6 Operations Management Bank USA Discussion 2 Help

Wk 6 – Operations Management – Discussion 2
“BankUSA” Please respond to the following:

From the second case study, determine the challenges faced by the Help Desk at BankUSA and suggest strategies to mitigate them.
Using the data on call volume in the case, select a forecasting model to forecast the short-term demand. Justify why this model was selected over other forecasting models. Support your position.

***This is a discussion, NOT a paper. Need 2 strong paragraphs and references.***